Privacy Policy

ArenaFanStay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit arenafanstay.com (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you contact us or subscribe to our newsletter, we may collect your name and email address.
• Usage Data: We automatically collect information about how you interact with our Site, including pages visited, time on page, browser type, device type, IP address and referring URL.
• Cookies & Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site. See Section 3 for full details.

2. How We Use Your Information

• To operate and improve our website and content
• To send you newsletters and hotel guides (only if you have opted in)
• To respond to your enquiries and provide customer support
• To analyse website traffic and user behaviour to improve the experience
• To comply with legal obligations

3. Cookies and Tracking

We use cookies for the following purposes:

• Essential Cookies: Necessary for the basic functioning of the website.
• Analytics Cookies: We use Google Analytics to understand how visitors use our site. This data is anonymised and aggregated. You can opt out via Google's opt-out tools.
• Affiliate Tracking Cookies: When you click a "Check Availability" or affiliate link on our site, a cookie may be placed by our affiliate partners (such as Booking.com, Hotels.com or Expedia) to track whether a booking was made. This allows us to receive a commission. See our Affiliate Disclosure for full details.

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site.

4. Third-Party Links and Affiliate Partners

Our Site contains links to third-party websites including hotel booking platforms. Once you leave our Site, we are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before making any purchases or providing personal information.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form data is retained for up to 12 months. Newsletter subscriber data is retained until you unsubscribe.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update or delete the information we hold about you
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@arenafanstay.com.

7. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

9. Contact Us

• Email: privacy@arenafanstay.com
• Website: arenafanstay.com/contact